Find the repeat
Group related tickets and surface recurring themes across each client’s environment.
PSA TICKET INTELLIGENCEFix the reason
Fix the reason
the ticket keeps coming back.
Alignr analyses PSA tickets to find recurring issues, connect them to environment evidence and suggest improvements that prevent the next repeat.
alignrIllustrative example · Acme
The pattern behind the tickets
ConnectWise
Autotask
HaloPSAVPN drops after sleep#1241
Reconnect needed each morning#1250
Connection lost on wake#1259
RECURRING THEMEVPN disconnects after sleep
12 ticketsReview VPN and device sleep policySuggested preventive improvement
01
Bring related PSA tickets into view.
WHY IT KEEPS HAPPENING
Closed tickets. Unresolved patterns.
A VPN reconnect gets someone working again. Repeated across a client’s devices, it may point to a setting that needs changing. Your ticket history holds the clues.
Connect the cause
Bring ticket patterns together with device and configuration evidence to guide the investigation.
Improve the environment
Review the suggested change, act within your rules and check the result.
THE OUTCOME
Give the next ticket one less reason to exist.
Move from resolving the same symptoms to making the improvements behind them.
Which PSA tools can I connect?
Explore the integrations directory for ConnectWise PSA, Autotask, HaloPSA and Syncro. Available evidence depends on the source and your connection.
Does a recurring theme prove the root cause?
No. Ticket analysis surfaces patterns and suggested improvements. Your team can review the supporting environment evidence before choosing a change.
Can Alignr carry out the fix?
Supported actions can run automatically within your rules or in one click. Other improvements stay with a technician, with the evidence and recommendation attached.
GET AHEAD OF THE NEXT TICKETBring proactive IT
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