Bracketed details and operational commitments require completion and legal review.
1. About these terms
These draft terms describe the proposed agreement between [Alignr legal entity, registration number and registered address] and the business identified in an order form. The effective date, governing law and dispute forum must be completed before use.
2. Your subscription
The signed order form should identify the plan, client scope, authorised users, fees, taxes, payment schedule, initial term and renewal or cancellation arrangements. Marketing examples and proposed prices do not override an agreed order.
3. Accounts and client authority
You are responsible for authorised users and credentials, and for having permission to connect integrations, provide client data and instruct actions in a client environment. Access must remain within the scope agreed with the relevant client.
4. Platform actions and agent access
Documentation and findings help inform your decisions. Review remediation actions and agent permissions before authorising changes. Integration availability depends on supported capabilities and third-party services. Future features and illustrative workflows are not contractual commitments.
5. Customer data and intellectual property
You retain rights in your customer content. The final agreement should grant Alignr the limited rights needed to provide the service and identify ownership of the platform and generated materials. Personal data processing will be governed by an agreed data processing agreement.
6. Availability and support
Support channels, response targets, maintenance, availability commitments and service credits must be specified in the final service schedule. No uptime commitment is created by this draft.
7. Acceptable use and suspension
Do not misuse the service, access unauthorised environments or disrupt other customers. Final suspension terms should address security emergencies, notice, remediation and restoration of access.
8. Termination and data return
The agreement must define termination grounds, notice, export format, export window and deletion schedule, including backups. These periods remain to be agreed; this draft does not promise indefinite retention.
9. Liability and disputes
Liability caps, excluded losses, indemnities and mandatory exceptions require legal review. Nothing in the final agreement should exclude liability that applicable law does not permit to be excluded. Governing law and dispute resolution: [to confirm].
10. Contract buyout offers
Any free overlap period for an existing IT Glue, Hudu, Lexful or ScalePad contract must be stated in the signed offer. It does not discharge your obligations to your existing supplier. Included scope, paid commitment and applicable charges must be expressly agreed.
11. Contact and changes
Legal contact: [email and postal address to confirm]. Material changes, notices and how revised terms apply must be addressed in the final version.