# An evidence-led business review agenda

A reusable agenda for turning evidence into a productive client review.

## 1. Business context

What has changed in the client’s organisation since the last review? Confirm upcoming projects, priorities and operational constraints.

## 2. Environment and support

Review material environment changes, open issues and recurring support themes. Identify the preventive change behind repeat tickets.

## 3. Risks and client feedback

Review priority risk entries and their evidence. Discuss client feedback, confirm outstanding questions and capture the decisions made.

## 4. Roadmap and next actions

Agree the next set of priorities. Capture the owner, expected result and review date for each action. Confirm which items need further investigation before a decision.

- Action / decision
- Evidence and client context
- Accountable owner
- Target review date
- Expected outcome